Member's step count is missing from Trainer dashboard

If your client's step count is not showing up in your dashboard, it is possible that....

  • the person has not accepted the group invitation. Check if you see them as 'Pending' in your dashboard.
  • the person has not connected their device yet. Check if you see them as 'Not synced' in your dashboard.

If checking/correcting these issues still does not resolve this for you, email from your mail client to let our support team know.

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